Returns & Refunds
In the unlikely event there is a problem we are always here to help, the best way to report a problem is to email us on firstname.lastname@example.org. Our returns policies are as follows:
1. 30-day no-quibble refund. In line with UK Consumer Contract Regulations and European Distance Selling Regulations, if we ship an item to you within the EU, you can change your mind and be fully refunded for the item and outbound shipping costs. You must return the item to us in the condition sold, and within 30 days of receipt; the return postage is at your expense. Please contact us prior to making the return.
2. Item lost or damaged in post. If we ship an item to you and it gets lost or damaged then we will replace it or refund the value of the item and postage. Most items are delivered within a few days, but sometimes there are delays. Please contact us if you have not received your item within two weeks of receiving our dispatch note. We may require you to sign a form to enable us to claim from the courier.
3. Items significantly not as described. If the item materially differs from the photographs and listing description then we'll refund, or exchange, in line with your rights under Sale of Goods Act 1979. We require items to be returned promptly, but we may at our discretion ask you to send a photo to verify damage, agree with you a partial refund, collect the item, or pre-authorise a refund of your return postage costs. By material difference we mean a clear listing error, misrepresentation or fault which materially affects the item's value.
4. Limited liability. Except as limited by statute, our liability is limited to the amount paid for the item and shipping.